Contact spotify support - account hacked

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Contact spotify support - account hacked

Newbie

Hi all,

 

I have a premium account for already two years, never had any issue. In the last month, everyday some random songs are automatically download in my device (I have never listened this artist, nor even this kind of music and for sure I did not download it). Everyday. And I am delating manually one by one everyday, should be more than 4 full albums. I ve got the feeling my accout is hacked just watching my history of songs listened - I cannot recognize any of them. How can I contact with the spotify support?

Thanks

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Re: Contact spotify support - account hacked

Community Legend

Hey, @Amherlop and @Georgedg49 -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

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