Correcting misinformation for artist (me) and double artist profile

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Re: Correcting misinformation for artist (me) and double artist profile

Music Fan

1. Sent email again today.
2. Ditto.
3. I have no idea. My band is called London After Midnight. I had to create a profile (as recomended by Orchard some time ago in order to admin my music, or whatever they claimed was possible to do with an account at the time) but I have no idea if it's actually connected to my band listing. So I had to create a web profile, which I could only name londonaftermidnight (which I can acces on my web browser), then I was able to somehow create a Spotify profile called London After Midnight, which is what is used with the Spotify App. I assume it's referencing the band because it seems to have a blue check mark. Does the blue check mean it's verified?

Anyway see attached photo, you'll see my Spotify app profile and note that it says I'm following 2 artists. When I click that link nothing ever happens. See second attached image for what occurs when clicking that link. When I click my "Followers" link it loads normally.

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Re: Correcting misinformation for artist (me) and double artist profile

Rock Star 24
Rock Star 24

Thanks for the info. The blue checkmark means that you're a verified artist. 🙂

 

The Spotify Support team can definitely look into the following count issue, just contact them through one of the channels below:


Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
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Re: Correcting misinformation for artist (me) and double artist profile

Music Fan

@Maxim wrote:

Hey @SpaceCrawler,

 

Thanks for reaching back out.

 

It’s simple to update your photo using Spotify Fan Insights:

  1. Click the circular profile photo in the upper left hand corner of your dashboard.
  2. This will launch the Spotify desktop app (make sure you’re logged into Spotify using the same account connected to Fan Insights).
  3. Once your artist page is open, click the blue “edit images” button on your photo. Follow the prompts to upload a new image.

To make sure you look your best on Spotify, your image should:

  • place the artist face in the center of the photo and as far away from all edges as possible.
  • be at least 2660px x 1140px, but preferably 6000px x 4000px.
  • not exceed 20MB.
  • not contain any infringing or offensive materials.
  • not contain any writing or brand advertising.
  • comply with Spotify's Copyright Policy.

Ok, am now in Fan Insights. When I click the EDIT IMAGE I get an error mesage (see attached image).
Also what is the Artist Pick? It says I can edit that too but when I click the link and go to the spotify app it shows nothing that I can edit or anything that says Artist Pick.
NOTE: I'm uing Mac OS x 10.6.8.




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Re: Correcting misinformation for artist (me) and double artist profile

Rock Star 24
Rock Star 24

It seems like you're still using a very old version of the Spotify app. 

 

Right now, Spotify's System requirements for Mac are:

  • OS X 10.9 or above

https://support.spotify.com/article/spotify-system-requirements/

 

I believe that you would need to update your Mac in order to be able to install the newest version of Spotify.


Once your device meets Spotify's System Requirements, you should be able to make the newest version of the Spotify app run with no problems 🙂 In the new version you'll also be able to use the artist pick feature and update/set a artist picture.

MaximRock Star 24
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Re: Correcting misinformation for artist (me) and double artist profile

Music Fan

I'm using Spotify version 0.9.15.27 and I cannot update my OS due to other programs I'm using (and the fact that other Mac OS don't work as well). Are you saying I cannot use Fan Insights with version 0.9.15.27?

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Re: Correcting misinformation for artist (me) and double artist profile

Rock Star 24
Rock Star 24

You can use the Fan Insights site to view your statistics and stuff but you won't be able to update your artist picture or set an artist pick as the two features have been introduced very recently and aren't included in the older versions of the Spotify app.

 

For your information, the newest Spotify app version is 1.0.45 for devices which meet Spotify's System Requirements. 🙂

MaximRock Star 24
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Re: Correcting misinformation for artist (me) and double artist profile

Music Fan

Can I use the Fan Insights site to update my Spotify images using my Kindle Fire device? If so, how? (I think it's using system 7.5.1).
I just logged in but the website looks different, you don't have the image in the upper left that allows you to pick Edit Image or Edit Artist Pick like the web version has. But I clicked the name of my band and it opened a screen that said something about using the Artist Pick, I clicked that, it opened my Spotify app, but then nothing. Nothing to edit, no mention of Artist pick (or even what it is and how it differs from editing your images), etc.

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Re: Correcting misinformation for artist (me) and double artist profile

Rock Star 24
Rock Star 24

Hey @SpaceCrawler,

 

Nope, unfortunately these two things can only be edited from the desktop app. Tablet/mobile phone apps aren't supported.

MaximRock Star 24
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Re: Correcting misinformation for artist (me) and double artist profile

Music Fan

I was able to borrow a PC and updated the photo.
But I had a question- the image shown when you search for my band, or that appears when you click Profile, show the old photo that is mis-aligned (see photos, it's the photo with the red background). Will that photo change?

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Re: Correcting misinformation for artist (me) and double artist profile

Rock Star 24
Rock Star 24
It should update within 2-3 (business) days.
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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