Couldn't cancel free subscription in time

[Chis7]

Plan

Free/Premium

Country England 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Couldn't cancel free subscription due to being in hospital for 4 months and 5 weeks of that in a coma. I've been in and out of hospital since August 2024 and have had 34 operations  to date and have tried to stop and try to get my money back but they still are taking my money

[ribezaz]

Hello @Chis7 ,

I'm very sorry to hear about the difficult situation you've been through, and I hope you're on the mend. I understand your concern about the charges after the free subscription period.

To help you better, I recommend contacting Spotify's support team directly through this link: https://support.spotify.com/br-pt/article/contact-us/

They can then review and consider the possibility of a refund.

In the meantime, you can also manage or cancel future charges by accessing your account page: https://www.spotify.com/account

I wish you the best of luck with your recovery and hope you can resolve this quickly with support. 💚