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3 days ago, my desktop app says i'm offline eventhough im sure im connected with internet. So i tried to relog. However, after logging out, i could not log in again. I clicked the LOG IN WITH FACEBOOK button but nothing happened. I even tried to log in by typing my email address and password manually but nothing happened as well. i have uninstall and reinstall the desktop app but it is still the same. But my android mobile app is working perfectly fine. PLEASE HELP ASAP!!
Hey @leemingsern,
have you checked that you’re not in the offline mode?
If not please check your firewall settings. And make sure there is a tick next to Spotify.
Have a happy new year!
LK608
Someone help pls? its been 2 weeks since the problem occurs
Hey again @leemingsern,
can you restart your router/WiFi and reinstall the app once more like it's shown here.
Then try logging in again with your username and password (not email or log in with Facebook).
Have a Great day!
LK608
Hey @leemingsern,
you can contact the support trough this link.
Also it can be reached through Twitter via @spotifycares or trough the Spotifycares Facebook site.
Have a nice day!
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