Hope you can help me with a very frustrating problem I've been having for months.
I used to have an accound based in the USA with a US amex card. Since my family and I moved to Mexico, I have updated the payment method to a credit card based in Mexico.
While in Mexico, I upgraded to a premium family account and sent invites to my wife and daughters who live with me (same household) in Mexico.
Their accounts are based in Mexico.
When I send invite, it don't let my family members use family premium package stating that "we are not located in the same country"
When I see my profile, it states that I am still in US, but when I double click on "edit my profile" to change to Mexico, it already has Mexico as my home country.
So, my profile "Snapshot" states I am still in US, when I try to change on the "edit my profile", it already has Mexico.
My family can't use premium family package because apparently I am still in the US but when I try to change it, it shows I am already in Mexico...
I know I am being repetitive.....
It is a catch 22 situation....highly frustrating.
Can someone please help?