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Country does not change after updating payment method

Country does not change after updating payment method

Plan

Premium

Country

Czech republic

 

Hi all,

 

I moved to Czech republic a while ago, and wanted to change my country to let my partner use my account with spotify duo plan. However, the country does not change even after adding a card issued in Czech as payment method. Note, that I am indeed, physically in CZ. 🙂

Any ideas why/how to fix?

 

thanks!

Reply
3 Replies

Hi there @gewfs,

 

Thank you for taking the time to post here in the Community. 

 

Can you confirm if you had an  Individual plan before since if you had an Individual subscription before it's possible you had some Individual time that got reverted to Duo from the old country. If that's the case you'd need to wait a bit for the change to happen when that time has ran out.

 

We'll be on the lookout for your reply 🙂

Take care!

JeremyModerator
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Thanks for your reply Jeremy.

 

Indeed I switched to Duo from an individual plan. So I reckon the country will change on the next billing cycle in this case?

Hey @gewfs

 

Thanks for getting back to us. 

 

That's right, if the new payment method was added successfully, the change will take effect on your next billing date. 

 

If you have any questions or need a hand with anything else, the Community is here for you. 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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