Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi,
I bought a gift card for friend in another country (I'm in Spain, he's in the UK) and when he tries to redeem the code, he gets a "country mismatch" error.
How can we solve this problem?
Thanks
Hey! Welcome to the community 🙂
Spotify gift/e Cards are currently only redeemable in the country in which they where purchased.
If you get in touch with the customer services team directly using the online contact form they might be able to get it changed over to a UK code for you, but no promises!
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
ok, thank you very much!
same thing over here with the error ..... and the support hasnt replied at all
@mikbab wrote:
same thing over here with the error ..... and the support hasnt replied at all
Did you get an automated email reply?
Is so, just reply directly to it and a member of the team will get back to you as soon as possible.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…