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Country mismatch

Country mismatch

Hi,

 

I bought a gift card for friend in another country (I'm in Spain, he's in the UK) and when he tries to redeem the code, he gets a "country mismatch" error.

 

How can we solve this problem?

 

Thanks

Reply
4 Replies

Hey! Welcome to the community 🙂

 

Spotify gift/e Cards are currently only redeemable in the country in which they where purchased. 

If you get in touch with the customer services team directly using the online contact form they might be able to get it changed over to a UK code for you, but no promises!

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

ok, thank you very much!

same thing over here with the error ..... and the support hasnt replied at all


@mikbab wrote:

same thing over here with the error ..... and the support hasnt replied at all


Did you get an automated email reply? 

Is so, just reply directly to it and a member of the team will get back to you as soon as possible. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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