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Country not updated in profile when changing paiement

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Country not updated in profile when changing paiement

Casual Listener

Hola, I have an old french account and the country is not updated in my profile when I change my paiement method to a spanish card and as a consequence my flatemate from spain can not connect to our Family account.

Thanks for help

Benjamin

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Re: Country not updated in profile when changing paiement

Roadie

Hi bangycool,

 

No problem at all 🙂 Just send our team a message here and we'll be happy to help you out backstage. 

View solution in original post

5 Replies

Re: Country not updated in profile when changing paiement

Roadie

Hey bangycool,

 

I'll take a look into this for you. Will get back to you as soon as possible 🙂

Re: Country not updated in profile when changing paiement

Roadie

Hey again, bangycool!

 

Thanks 🙂 

 

Looking over your account, I can confirm that you have successfully added your Spanish card. This will switch your account to Spain on the next billing date. You should be able to add your family members then. 

 

Hope this helps. Let me know if you need any help from me. 

Re: Country not updated in profile when changing paiement

Casual Listener

Thanks a lot. Is there a way to change it now?

Familly account will be useless if we can not share it 😞

Solution!

Re: Country not updated in profile when changing paiement

Roadie

Hi bangycool,

 

No problem at all 🙂 Just send our team a message here and we'll be happy to help you out backstage. 

View solution in original post

Re: Country not updated in profile when changing paiement

Casual Listener

Message sent! Thanks again 😉

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