Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Credit card payment and country don't match, both issued in USA

Credit card payment and country don't match, both issued in USA

Plan

Premium / Family

Country

USA

 

Device

MacBookPro18, iPhone 14

 

My Question or Issue

I attempt to add a new credit card to my subscription payment methods. My Spotify account is set to USA. My credit card is issued in USA. However, I receive the error "Your payment method and country don't match."

I tried doing this through Safari, Chrome, and MacBook Chrome in Incognito mode. All result in the same error.

I called my credit card support line and confirmed that the card is issued in the US. My Spotify subscription is currently paid through a different credit card from the US also.

Reply
4 Replies

Hello 

Hey there @esmeralda-p!

Thanks for reaching out to us and welcome to the Community!

Quite the odd error indeed - we'd recommend continuing your troubleshooting using a different network and turning off your VPN if you're using one.

 

It's also a good call to wait 24 hours and try again as too many attempts to change your payment info might cause trouble. Lastly, you can take a look here to see all the requirements your card must meet to be possible to use it for a plan.

We'll be on the lookout for your update. 

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

It still did not work. I ended up using a different credit card.

Hopefully this issue can be resolved. I would like to use my Discover card

Just wanted to give an update, I canceled my Spotify premium subscription and switched to a different paid service, partly due to this issue. 

Suggested posts