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Plan
Premium
Country
USA
Device
(iPhone 8, MacBook Pro)
Operating System
(iOS 12, OS)
My Question or Issue
I want to start off by saying I don’t think I have ever written a review or posted in a community forum for any app before in my life because I just never care enough either way to spend the time. But I use Spotify literally every single day of my life and have been paying for premium for years, and I am to the point that I want to cancel my subscription. I am desperate for SOMEONE to hear my lament in hopes that something will be done, so here we go.
The most recent update has made this service nearly unusable for me personally for the following reasons:
To conclude: I know I am not the only one who feels this way, and if Spotify truly cared about their customers they would do something about it. Updates are supposed to help the customer have an easier, more seamless experience, not make things more complicated. If customers are not satisfied, what is the point? Why “fix” something that is not broken? It would be a shame to have to stop using a service that has helped to broaden my music horizons and once added so much value and ease to my listening experience.
These are my problems with the update as well. I usually go by my albums to listen to stuff I've saved, but now most of my music is no longer in my albums because I rarely like all songs from an album so I'd naturally omit those songs when saving things. Now at least half, if not more, of my library is in the "liked songs" playlist, which is extremely inconvenient. Nobody in their right mind would see this an improvement. How is making our libraries jumbled and scattered all over the place, making it "easier to find the things that you love" as spotify puts it?
To make things worse spotify has closed the idea people were voting on to bring back the old ui and these features, so they clearly have no intention of listening to their customers. You'd think they'd be all about keeping the people that pay for this service actually paying, but I guess not. The disconnect between what the customers want versus what the developers are giving us is insane.
I've been a subscriber to Primium since 2012 and let me just tell you now, they don't care about what their customers want. This app has been going downhill for a couple years now. With every update there are countless threads here complaining about the "new" stuff and they either completely ignore the threads or they just mark them as "Not Now". I've dealt with a good amount of the terrible updates but this was the last straw for me. I've moved over to Apple Music and honestly could not be happier, it is everything spotify used to be. Only thing Apple Music is missing is a recently played list, but spotify just removed that anyway. If you don't have an iPhone I'd suggest trying out Tidal or Deezer, they are both pretty solid and have good interfaces and (at the moment) they listen to their customers wants. Apple Music is getting some substantial updates this fall, new mobile app, new desktop apps and I'm pretty sure they have or are making an android app. Also Apple Music gives you 3 months for free when you start, so maybe just grab the trial and check spotify every so often, but from how they've treated stuff like this in the past they wont fix anything and they will just double down on these terrible updates.
Does Apple Music offer an “autoplay similar songs when your music ends” function? That is a big one for me and one of the main reasons I have stuck with Spotify for so long.
Couldn't agree more. They've essentially delted lots of my music, as artwork was the tool I'd use as a visual medium to select the music I wanted to listen to! This is so annoying words can not even begin to express! What a hopeless update.
Why not have a feature in the new, inferior, liked songs section where we can view by albums if they're going to insist on this piece**bleep** update. What a joke. Thinking of moving.
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