Cuenta vulnerada

[user-removed]

Plan

Free/Premium

Country

Argentina

Device

(Huawei Mate 10 Lite)

Operating System

(Android)

My Question or Issue

Buenos días/tardes

Mi problema es que mi cuenta ha sido vulnerada/hackeada.

Alguien ha entrado a mi cuenta Enzocaputo y, no solamente cambió mi clave, sino que también cambió el mail con la que fue registrada.

Yo tenía Spotify Premium y al parecer ahora tengo una cuenta nueva y Free, pero el servicio de premium que quedó en la otra me lo siguen cobrando

Yo lo que quiero es recuperar mi cuenta anterior y volver a tener todo como estaba antes.

Que es lo que puedo hacer en este caso?

Adjunto Screenshot de un mail que llegó a mi casilla el pasado 29/12/2018

Muchas gracias por la atención

< Community Rock Star edit 

removed screenshot with personal information >

[Billy-J]

Hey @user-removed, and welcome to the community.

Hope you're doing great! 

I hope you don't mind me replying back in English.

I was checking your post, and your screenshot had to be removed because there was some sensitive info being shown.

I'm also sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Have a nice day 🙂 

[user-removed]

Hola, me han hackeado la cuenta, por lo tanto estoy pagando el servicio premium  pero yo no puedo utilizar y tampoco darle de baja. necesito solución urgente. gracias

Juan Arens

[Billy-J]

Hey @user-removed,

Hope you don't mind me replying in English.

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.