Cuento con plan Premium pero mis descargas no funcionan

[#1]

Tengo una cuenta en plan Premium, única sesion sin más dispositivos conectados. Al momento de querer decargar mis playlist simplemente no sucede nada

[Joan]

Hi there,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community. Could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• The exact makes, models and OS/Firmware versions of all your affected devices
• The exact Spotify Versions you use.
• When did this start happening? Did it work before?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.