Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Solved! Go to Solution.
Hey @Rockyro96,
Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:
Username/ID: xxxxxxx
If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features, and your music.
Hope it helps. 🙂
I guess Spotify doesn't have a person you can chat with or a phone number to call when there is a problem! I have spent a LONG time trying to find a place where I can even ask a question. I paid for Premium and it works on my tablet and phone and on my tv with my firestick, but on my laptop it says my status is "Free". What can I do about that?
i agree. Their customer service really sucks
Hey @Allarah1,
Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.
After that, check the status of your subscription. If everything looks ok, logout of the app in your laptop, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.
I was told to uninstall spotify and put in the app again on my phone and did that last week and it didn't work. I did it again just now, but even if that would work, that won't solve my problem with my firestick. I don't know how to uninstall spotify on the firestick.Can you send me a response to laralavelle@aol.com? I do't know how I found this but not sure I can find it again. It took forever till I was able to find your message.
Yes I agree. Very bad customer service. NO phone number to call and they don't even provide an email if you have a complaint. They have a help section that lists all kinds of problems you might be having. I need to talk to a person! Ridiculous. If they don't fix the problem I am just going to get Pay Pal to get my money back. Good thing I always use paypal to pay for things, otherwise I would be on my own fighting this.
To get in touch with them, you should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.
why cant I speak to some one about my account?
Hey @happycaptain
Spotify uses email, facebook and twitter for customer service.
You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…