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@user-removed
How did you try to contact them?
You should contact customer support through this link:
https://support.spotify.com/contact-spotify-anonymous/
Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.
They'll help you out. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…