Double billed two months in a row for one account. No, I didn’t double click the application, and I don’t have two accounts. I filled out the support form required e-mail(two times) to try to get this rectified and no one contacted me. All I got in return was a stupid survey e-mail wanting to know how good the customer service was that I never got! Can you believe that? Well I guess you all can figure out what kind of rating I gave to Spotify, like it makes any difference. I guess you get that when the left one doesn't know what the right one is doing...
Sirius XM has been hounding me to come back to them as a customer. As much as I hate Sirius XM, at least I could talk with someone in customer service and get a problem resolved.
It's really a shame Spotify, you have a great product, but like so many other companies that have a great product; without adequate care for your customers, your viability as a company will be short-lived.
If Spotify doesn't rectify this problem to my satisfaction in the next couple of days, I will be canceling before my next billing date which is due in a week.
PPP on your part.