DOUBLE BILLED!!!

[akilahfortson]

So on 10/23/12 i bought a spotify gift card. i now have TWO charges of $29.97 taken from my bank. I wrote the spotify team using the online form already, so please don't suggest that. Nobody wrote me back. I want my money back (29.97) immediately!

Thank you,

AF

[Peter__]

Hey! Welcome to the community 🙂

Unfortunately, the online contact form is the only way to get in touch with the payments team as they will need to verify private details with you in order to issue a refund. 

How long ago did you send in your contact form message and do you have a case number you can post here? If its been a few days or more, I can escalate this to the forum staff for you. 

Peter

[Sam]

AF - I understand my colleague, Edward, replied to you yesterday. Have you checked your junk mail at all?

[akilahfortson]

Thank you, I just emailed my receipt to Edward and hope to hear from him soon.

[Sam]

Awesome. Our payments team will get back to you as soon as possible.

[inalandin]

I have 99 SEK drawn from my account every month. But this month it was drawn TWICE, at the same day?!

[meahtenoha]

inalandin - All payments queries need to be handled via our contact form. 

From there our payments team can take a look at what's going on here. 

[Foresthilljohn]

Double billed two months in a row for one account. No, I didn’t double click the application, and I don’t have two accounts.   I filled out the support e-mail(two times) to try to get this rectified and no one contacted me.  All I got was a stupid survey e-mail wanting to know how good the customer service was that I never got!  Can you believe that?  Well I guess you all can figure out what kind of rating I gave to Spotify, like it makes any difference.   I guess you get that when the left one doesn't know what the right one is doing...

Sirius XM has been hounding me to come back to them as a customer.  As much as I hate Sirius XM, at least I could talk with someone in customer service and get a problem resolved.

It's really a shame Spotify, you have a great product, but like so many other companies that have a great product; without adequate care for your customers, your viability as a company will be short-lived.

If Spotify doesn't rectify this problem to my satisfaction in the next couple of days, I will be canceling before my next billing date which is due in a week.

PPP on your part.

[Adam]

@Foresthilljohn -- I replied to your other thread over here.

[PVMarathoner]

EVERY day = double billing per month.  No Contact person to correct....Contact Form doesn't function, So now that you have our funds, let me ask WHO cannot refund & correct this action.  You folks do not know Customer Service. 

Please advise & correct your account issues.

Thank you.

PV Marathoner

[PVMarathoner]

DOUBLED BILLED since May 2014...no response from Spotify.  Several hundred complaints like mine.  WHEN do you think your Account Team will rectify this problem??  Contact info = erroneous, as Contact Form does NOT function & there is NO person to answer the Contact #. You guys need to find a solution to this problem.

PV Marathoner

[PVMarathoner]

There is no Reply with a solution...why does it say you provided something, when you DID NOT?!!!!?

[Jordi]

Hi @PVMarathoner welcome to the community,

Have you replied to the automated e-mail? If not, do it and an employee will get back to you as soon as possible.

[jolive5309]

I am being double billed.  From Capital One and another payment being deducted from my checking account.  

Can someone please help me here?

thank you!