Daily stats in Spotify for Artists taking longer than usual to update

[UnoMusico]

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it refreshed closer to 7pm ET, and on Saturday it didn't refresh at all that day. The stats only refreshed on Sunday sometime in the early AM, so that's a delay of over 12 hours. This was both on the browser and the app.

I've noticed this happen on a few occasions in the past, and then it will go back to normal, refreshing at a regular time. I just find it extremely inconvenient when, for example, I'm running an advertising campaign for a song and I'm relying on the stats posting at a consistent time in order to make any necessary adjustments.

If in the first 7 days, Spotify for Artists is able to show us our live stats, why not just make this feature available 24/7 ?

[Billy-J]

Hey @UnoMusico, thanks for reaching out to the Community!

I'd recommend getting in touch with the Spotify for Artist's team here. They'll take a look and do their best to help.

Have a nice day!