Date of birth doesn't match

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Date of birth doesn't match

Casual Listener

 

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Free

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Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Hi! I have an issue here. My date of birth is 04/01/2000, which is what I put in the Edit Profile section. But in the Account Overview section, it shows that my date of birth is 03/31/2000. I've tried a lot of times and no matter what date I put in the Edit Profile section, it always displays a different date in the Account Overview section. And the date displayed in the Account Overview section is always one day prior to the date I put in the Edit Profile section. 

 

Does anyone know how to solve this problem?

2020-06-28 2208341.png
2020-06-28 220834.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Date of birth doesn't match

Rock Star 23
Rock Star 23

Hey @Andoran,

 

No worries - I'm here to help.

Thanks for your patience as I took a look at this.

 

Spotify is currently investigating an Ongoing Issue that is affecting the date of birth of user's accounts on the account overview page. You can check it out here.

 

You can help with the investigation by selecting the +VOTE button. It'll also be useful if you subscribe via the three-dots menu in the top right corner next to the title of the Ongoing Issue. That'll make sure you stay up to date with any relevant updates about it. 

 

I hope this helps. Have a nice day!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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6 Replies
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Re: Date of birth doesn't match

Rock Star 23
Rock Star 23

Hey @Andoran, thanks for reaching out to the Community!

 

Thanks for reporting this.

I'll take a look and get back to you as soon as possible.

 

Thanks for your patience in advance!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Date of birth doesn't match

Casual Listener
Thank you for that! I appreciate it! 🙂
Solution!

Re: Date of birth doesn't match

Rock Star 23
Rock Star 23

Hey @Andoran,

 

No worries - I'm here to help.

Thanks for your patience as I took a look at this.

 

Spotify is currently investigating an Ongoing Issue that is affecting the date of birth of user's accounts on the account overview page. You can check it out here.

 

You can help with the investigation by selecting the +VOTE button. It'll also be useful if you subscribe via the three-dots menu in the top right corner next to the title of the Ongoing Issue. That'll make sure you stay up to date with any relevant updates about it. 

 

I hope this helps. Have a nice day!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Date of birth doesn't match

Visitor

Hello!

I'm experiencing the same issue. I've tried to change it multiple times but no matter what I do it won't change to my actual birth date. My birthday is May 16th, 2000 and my account reads May 15th, 2000. It needs changed for me to access the student premium offer but I can't change it! Are there any updates on how to fix this problem?

-Hailee

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Re: Date of birth doesn't match

Rock Star 23
Rock Star 23

Hey @haybae,

 

Please read the last reply I posted for more information on this.

 

Have a nice day!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Date of birth doesn't match

Casual Listener

Hello @Billy-J!

 

Thank you for your help and time! It really helps. 🙂 Have a nice day!

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