Daughter Cannot Remember Login or Password

[Alessandra11]

My daughter has a new phone, and can't remember her login or her password for spotify.

I've tried to reset it, but it ends up resetting my password to my account, which I don't want to do!

She is on my family subscription.

[OneByBoo]

Hey there @Alessandra11!

Please check out this help guide on how to "Recover your account".

Note: As the user is a part of family plan and has it's own individual account it is necessery you address the right e-mail details.

Let me know if you need further help=)