Daughter has added me to her family account but I cannot cancel my original premium prescription

[Glendia]

This is crazy , have had a premium account for over a year. Then my daughter added me to her family subscription , but Spotify are still taking the original monthly premium subscription out of my bank account.

and what makes it worse I have no way of cancelling my own subscription !

if I login and look at subscriptions there is no Cancel option I just see

'Your account is part of a family subscription, please refer to the Premium for Family owner to manage your subscription'

what the heck am I meant to do, Spotify are getting paid twice over !!!

[Jacob]

Hey @Glendia, welcome to the Spotify Community!

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

[Glendia]

Thanks

I contacted the support team and I would have to say they were brilliant.

Turns out I had 2 userids on Spotifiy, a Premium acct and a Free acct, and I had signed up my Free acct id into the Family account.

Therefore completely my fault but Spotify still refunded me the payments I had been making on the Premium account and then closed it.

Seriously impressed with the customer service !

[Jacob]

@Glendia,

I'm glad to hear you were satisfied with your service!

Here's a little playlist from your friends at Spotify: https://open.spotify.com/user/askrockstars/playlist/1qZcY1IxA62g2sdv6hkJuF

🙂