David

[ddeividd]

Hello, I wrote yesterday but got no answer.
I had a problem, I have had to register with the wrong account, from which I write is not mine, I registered with an email that thought was right but should not, fill my bank details and became premium Now I do not remember my username and that's that putting my email telling me not exist, what I can do? Since I will bill for a service that I can not access

[Grace]

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@ddeividd wrote:
Hello, I wrote yesterday but got no answer.
I had a problem, I have had to register with the wrong account, from which I write is not mine, I registered with an email that thought was right but should not, fill my bank details and became premium Now I do not remember my username and that's that putting my email telling me not exist, what I can do? Since I will bill for a service that I can not access

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Hey David, 

I've sent you a PM containing your registered email address and username. 

Thanks!

[ddeividd]

From the account I write is not mine, he's asked my brother to get in touch with you, mine do not know, all I know is bank data di, because it was premium but not that name or email had

[Grace]

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@ddeividd wrote:
From the account I write is not mine, he's asked my brother to get in touch with you, mine do not know, all I know is bank data di, because it was premium but not that name or email had

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Ah, OK. Sorry for the confusion. 

In that case, please get in touch with our support team at https://www.spotify.com/about-us/contact/contact-spotify-support/. 

If you've already sent an email, just let me know your case number and I'll bump it.

Thanks!

[MattSuda]

Use this link to contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

[ddeividd]

I have added the link and I respond with a generic message that asks the questions in the community

[ddeividd]

If you have any questions, first you must go to the http://community.spotify.com/ Community where you will receive assistance offered by other users. Here you can also inform you of any developments that may affect the service and to share your ideas and provide feedback.

Then take a look at the FAQ http://support.spotify.com The FAQs contain solutions to common problems and issues and provide guidance in using Spotify.

We are sure that some of these pathways will assist you in resolving your issue. Remember that'll keep you updated on any developments on Twitter:
https://twitter.com/spotifystatusSpotifystatus

Best regards,

Customer Equipment Spotify

[MattSuda]

@ddeividd 

Reply back to that email saying that you still need help and your email should go to support.