Help Wizard

Step 1


De-register account?

De-register account?

Rogers told me I need to contact Spotify and ask them to "de-register" my Spotify account in order for me to then access Rogers' 6-month "Free Premium" promotion with my current Spotify account (instead of having to create a new one to access the promotion).


Lo and behold there seems to be no way to contact Spotify, even though they have a "Contact Spotify" link that leads you around in circles (I really hate this new approach to Customer (non-)Service.)


So how do I have my free Spotify account "de-registered" (not cancelled, so that I can keep all my current playlists etc.)?


5 Replies

We'd recommend you get in touch with us via this contact form.
You can also find us on Facebook or Twitter.
Give us a shout, we'll be happy to help.

I already did complete a form. Guess what the reply was? "Go to the Spotify Community" (see below). Great solution eh?


Spotify's response to the form I completed with detailed information:
We have some quick options we think can help you:

● Try searching our support site with frequently asked questions:

● Go to the Spotify Community: Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.

● Also, find out about major service updates at @SpotifyStatus:

All the best, Spotify Customer Service Team

No worries!


In this case, you can contact our Support team via social media, either on Facebook or Twitter.


Let us know how it goes 🙂 

Yes worries: My time is being wasted by Spotify sending me around in circles to new "support" channels that have no real support at the end of them. I've explained the problem. Does Spotify have a solution? Or is it just trying to tire me out so that I give up? 🙂

Good info

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