Deactivated Facebook Account and Malfunctioning Application within Apple Carplay

[robertchanny]

This is the second time I've followed all the instructions to use the online contact page to reach out to Spotify. The first time I did this, no one responded at all to my submission (I checked my spam folder continuously post-inquiry). I'm hoping I can post here first unless I should start posting my complaints across the internet.

For my situation, I created my Spotify account using Facebook. I used a two month Starbucks promotional that enabled me to use Spotify premium for free for two months, and then paid for one month after the promotion ended. After I paid for the one month, I cancelled my premium subscription. Prior to this cancellation, my premium subscription functioned as expected. Following the cancellation and using my Spotify account for one month using non-premium service, I then received a a gift card for a 6 month subscription, and applied that gift card to my Spotify account. For my first inquiry which was completely ignored, after applying my gift card to my account, I was forced to redownload all my music everytime I wanted to use Apple Carplay. This did not occur the first time I was on premium service. I spoke with Apple and my car manufacturer who both let me know that this was an issue with Spotify's application. This situation was incredibly frustrating, and as one can imagine, definitely not ideal for someone operating a vehicle with the expectation that Spotify's Apple Carplay feature would work without issues.

As for my second inquiry (Case # 07910425), last night, I deactivated my Facebook, and do not want to reactivate it just so I can get Spotify to work. I've requested my playlists from my account along with my most recent gift card subscription be moved to the Spotify account I created with an e-mail. I've still received no response - is there any other way to get this ressolved faster? I use my car daily and this is the only time I use Spotify.

[MattSuda]

Hey @robertchanny

Did you ever get a reply from support?

If not, reply back to the automated email you got about the case, or send a message to @SpotifyCares on Twitter.

[robertchanny · Accepted solution]

Thanks for following up @MattSuda.

I received a response from support and they addressed the latter of my issues accordingly. For anyone who experiences a similar issue, you will need to wait for Spotify to transfer your playlists and saved music to a new account created via e-mail. At the moment, this can only be done by e-mailing support first to make such a request. Once the transfer has been approved, it took less than a day for the changes to take effect by which point, your original Facebook-registered account is deactivated and deleted. If you have previously had your account linked to a device such as the Amazon Echo, you will need to relink to the device using your new account. While Spotify's support was very friendly and helpful, I would highly recommend adding an interface option that gives Spotify users the ability to designate such transfers without having to rely on manual approval.

[MattSuda]

Sorry for all the trouble. Glad to hear support finally got this solved.