Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Deactivated premium account

Deactivated premium account

Hi There,


I had subscribed to Spotify premium via my mobile provider - Maxis. I have with effect from today, moved on to another provider - Digi. I noticed immediately, my Spotify premium account has been suspended and has reverted to the free version. The thing is, I had just paid my monthly fees. So if I'm to re register my premium account, I'll have to pay for this month again? Please advise. thank you.




1 Reply

Hey there @del2002mar!


Have you reached out to your old Provider to discuss this? Generally, concerns like this have to be handled through the provider first before contacting Spotify. 


Feel free to reach back out if there is anything else I can do to assist or point you in the right direction to getting your music back!

If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?

Suggested posts