Debit Card stuck on my lost account

[valerieav]

I had an account of spotify where my debit card was linked to, but my cellphone broke and stop working, so i change to a new one, but the account got lost. i can´t remember my password or my e-mail, and it is still paying month per month. i need to cancel it very quickly or it will keep going with the payments.

[Rene01]

Hi,

Can you try to do a forgot password via spotify.com? Just try all your email addresses.

The thing is that if you log on to the app, you have to use your username or Facebook account, if you use the website you can use your email address I think.

Do you know you used facebook to logon or a spotify account?

Regards,

René

[Rene01]

Hi,

Also check this link:

https://community.spotify.com/t5/Spotify-Answers/I-ve-subscribed-Why-am-I-not-getting-Premium/ta-p/1...

Regards,

René