Defunct Email Address - Can’t Access Password Reset

[Quick_Question]

Plan

Premium

Country

UK

Device

(iPhone, Samsung)

My Question or Issue

Hi there

I have an old with account with Spotify with what I now realise is an very old email address. The old email address is now defunct, meaning a password reset just will not work as I cannot pick up the reset email. I’m desperate to get into it as it has a TON of great music within it that my boyfriend and I have saved over the years. Is there a way around this? We’d both like to carry the music over to the new family account that we have set up so that our music doesn’t get mixed up within one account. Is there a way to give you the old username offline so that you can see whether you can help me/us to resolve? 

Best

EMM

[osornios]

Hey @Quick_Question
 

If you contact support from your account, the support reply may probably go to an email you don't have access to.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24-48 hours.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

[Quick_Question]

You’re amazing!! Thank you so much!!

[osornios]

You're welcome. Glad I was able to help. 🙂

https://open.spotify.com/track/400PdC8w7nzIh2vqalEbSA