Delete Account, Spotify not contacting me back.

[Ber09]

I have two spotify accounts and I am trying to delete my OTHER account. I have emailed spotify twice about it and although I have received the automated "We got your email response" I have never received an answer. What can I do?

[Carina]

Hey there,

did those automated emails include case numbers or were they just leading you back to the community / help pages?

[Ber09]

They did. Here is the second email's case number: 01983196

[Carina · Accepted solution]

@Rodrigo , can you please escalate the case? 🙂

[Rodrigo · Accepted solution]

Done 😉 

Sorry for being late, timezones... Feel free to ping/mention me when you need to escalate issues 😉

[meahtenoha]

Hi @Ber09 did you reply back to the automated email? Or did you fill in the contact form again? 

Please be sure to reply to one of those automated emails--we'll get back to you shortly. Thanks!

[Ber09]

They emailed me back. Thank you!