Delete account

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Delete account

Melos3
Casual Listener

My Question or Issue

Hello. A friend has accidentally made an account with a student email which she has no access to (it might even not exist if that is possible or if it does it belongs to another student) and she would like to delete it because she thinks she might have connected it to her credit card. What steps must she take to do so? 

6 Replies

Betreff: Delete account

Rising Star 17 ListenToGlobal
Rising Star 17

Hey @Melos3!

 

Your friend can close the account here.

Just select "Account" > "I want to close my account permanently" > "Close Account"

 

If you need any more help, please let me know.


Best,

Felix

ListenToGlobalRising Star 17
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Betreff: Delete account

Melos3
Casual Listener

Thank you for your quick response. The problem is after she made the account she couldn't connect to it so she pressed 'i forgot the password' in order to change it. That is when she realised that the wrong email address was used and she is no longer able to log in and that is also the reason we use my account to find help.

Betreff: Delete account

Rising Star 17 ListenToGlobal
Rising Star 17

Alright. I've asked a Spotify Moderator to take a look at this, they'll get back to you soon.

 

Don't hesitate to reply here in case you still have questions or need help.

 

Best,

Felix

ListenToGlobalRising Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Betreff: Delete account

Melos3
Casual Listener

Thank you very much for your help

Betreff: Delete account

Rising Star 17 ListenToGlobal
Rising Star 17

Of course!

ListenToGlobalRising Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Betreff: Delete account

Rising Star 17 ListenToGlobal
Rising Star 17

Hey again @Melos3,

 

I've been in contact with a Moderator and they sent over this Spotify Answer.

Please follow the steps there and let me know if this works for your friend!

 

Best,

Felix

ListenToGlobalRising Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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