Delete an account with a lost password and person no longer works for my company

[caadams53]

Premium

Country- US

Device- Macbook air

My Question or Issue

I need to log into an account (to delete and cancel the premium plan) that was created and used by a previous employee. I have the email credentials, but I don't know the password. And I'm unable to log into the email to do a password reset. Any help?

[Luan]

Hey, @caadams53 
Welcome to Spotify Community and thanks for reaching out here!

I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg