Deleted Email Address - Can't receive promo email!

Deleted Email Address - Can't receive promo email!




United Kingdom


My Question or Issue

I have opted in for the Google Home Mini as I have been a Family subscriber for over a year now.


I haven't received an email as the account was made via facebook, which at the time of creation was an old email address I've now deleted.


As I have made the account via facebook I cannot change the email and I can not re-register the email (Gmail address) either!


I hope someone can help me out!


2 Replies

Hello @samcraigarthur ,

Thanks for reaching out to the community!


If your account was created using Facebook, you won’t be able to change the email address via your Spotify Account page. It will have to be done via your Facebook settings. Set the email you'd like to receive e-mails on as the primary email address on Facebook.


Once that's done, you should begin to see Spotify-related emails going to the right address.


Hope this helps!



Hi @samcraigarthur,


Welcome to the Community!


I recommend you to access this link if you can't see the e-mail. You should be able to register if the unique link has been assigned to you and the link hasn't been redeemed.


Have a great day 🙂

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