Need help? Check out our FAQs for solutions to a wide range of topics.
I suggest you contact support so they can help youhttps://www.spotify.com/about-us/contact/contact-spotify-anonymous/
Make sure to include as much information as possible about the account. They might ask you for bank information to track down the charges.
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.