Deleted facebook account, can't login anymore to cancel subscription

[user-removed]

I had just paid for a spotify premium account when I deleted my Facebook. Im okay with making a new Spotify account but I used the December promotion. How can I transfer the subscription?

[MattSuda]

I suggest you contact support so they can help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[user-removed]

I have exactly the same problem!
Is there really nothing you can do?

[MattSuda]

@user-removed 

If you contact support, they can help you!

I suggest you contact support so they can help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

[user-removed]

Yeah I did, stil no reaction 😉

[MattSuda]

@user-removed 

How long has it been since you contacted support?

It can take up to 48 hours for them to reply.

[user-removed]

I contacted the support around 3 days ago and I am quite desperate now,  because I am paying for a service I can't use and that I can't cancel it!!

[maggienoodles]

I'm having the exact same issue, I have emailed support and have not had any response, this was 3 days ago.

[gerkomen]

The customerservice is a joke. I tried to cancel my subscription on my former facebook/spotify account for 2 months now. NO REPLY. this is the worst.

[MattSuda]

I have forwarded your posts to the support team at Spotify. Hopefully someone will be in contact soon.

[user-removed]

The service is really a bad joke!

And the only tip you get here is to conntact the support..

[Pricilla]

Hey guys,

@gerkomen and @maggienoodles , you should get an email from our support team shortly.

@user-removed , we couldn't locate your case with your username. Can you please send me a private message with your email address? We'll then be able to help.

Thanks!

[user-removed]

I just did, thank you!

---

@Pricilla wrote:

Hey guys,

@gerkomen and @maggienoodles , you should get an email from our support team shortly.

@user-removed , we couldn't locate your case with your username. Can you please send me a private message with your email address? We'll then be able to help.

Thanks!

---

[gerkomen]

@user-removed wrote:

I just did, thank you!

---

@Pricilla wrote:

Hey guys,

@gerkomen and @maggienoodles , you should get an email from our support team shortly.

@user-removed , we couldn't locate your case with your username. Can you please send me a private message with your email address? We'll then be able to help.

Thanks!

---

I've had contact with a customerservice employee and he had some great suggentions to fix my issues with spotify. It's a shame I had to post on these forum just to get a reply when I repeatedly used the contactform to adress these issues.

It's going to get fixed now, thanks!

[user-removed]

sombody from the Service contacted me 2times and promised to solve the problem..
the First contact was 6 das ago and the Second contact 3 days ago.. the problem still isn't solved and i am getting the feeling that they forgot about me!!

[MattSuda]

@user-removed 

Sorry for the wait, I'll have someone look into this soon.

[user-removed]

how long does "soon" approximatly take? because i've already been in contact with sombody and i am again waiting Since three more days

[user-removed]

Same problem here!

Is there going to be a permanent fix?

[Teresa]

Hello @user-removed, do not worry! I'll make sure someone reaches out to you shortly.

Hey @user-removed! Please, let us know your case number in case you fill in the contact form. If not, you can do so here. I'll make sure your case is with the right people and give it a bump for you too.

[user-removed]

thank you!!