Deleting an account

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Deleting an account

Nav
Casual Listener

Hey all!

 

Right, Ive tried twice now to delete my account by contacting customer support by email.

 

The first message I sent off was responded to by an automated email basically saying come here. After reading some posts a mod mentioned that it was just a case of contacting spotify again via the contact form.

 

Well, I did that, and get the same message back... in French.

 

Now, is the automated "you'll find a suggestion on the community forums" a standard thing or was it supposed to be the answer to my request?

 

Any assistance would be awesome.

 

Thanks.

8 ACCEPTED SOLUTIONS

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Solution! 13 people liked this

Re: Deleting an account

Community Manager
Community Manager

<snip>

 

Update: The steps for account deletion have been updated. If you'd like to remove your account just hop over to our our contact form

 

Please note! Some of you may receive an auto-response directing you back to the Community.

 

Don't fret. If you reply directly to that email your message will reach one of our friendly agents.

 

Solution!

Re: Deleting an account

user-removed
Not applicable

Hey Sam,

I have the same problem as NAv. I added "del" to my email adress but still my account is not being deleted.

 

Can you please help me?

 

Thanks

Solution! 24 people liked this

Re: Deleting an account

Ysaya
Newbie

I also want to delete my spotify account, but because it's connected to my facebook account, i can't change my e-mail adress.. what to do now?

Solution!

Re: Deleting an account

user-removed
Not applicable

I have also added .del to my account, and it is still active.  How can this be sorted out?

Solution! 1 person liked this

Re: Deleting an account

user-removed
Not applicable

Hey, I followed your instructions for deleting my account and waited 48 hours but my account is still actve. How can I delete it? Thank you for your help

 

Solution!

Re: Deleting an account

Community Manager
Community Manager

Hey everyone! As this thread grows the moderators won't be able to handle everyone's deletion requests. Users that want to delete their accounts should get in touch via our contact form. 

 

If you receive a message directing you back to the Community, simply just reply again with your message. Your email will reach a member of our support team who can then delete your account. 

 

Solution!

Re: Deleting an account

Spotify
Spotify
iphone - It's just been deleted. We hope to see you again.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Solution!

Re: Deleting an account

Community Manager
Community Manager

If you'd also like to delete your account, please get in touch via our contact form

 

If you receieve an automated message directing you back to the Community, simply send another reply back to that email. We'll then get your request and be able to help. 

 

In the meantime I'll lock this thread as the moderators won't be able to respond to everyone individually. 

109 Replies
Solution! 13 people liked this

Re: Deleting an account

Community Manager
Community Manager

<snip>

 

Update: The steps for account deletion have been updated. If you'd like to remove your account just hop over to our our contact form

 

Please note! Some of you may receive an auto-response directing you back to the Community.

 

Don't fret. If you reply directly to that email your message will reach one of our friendly agents.

 

Re: Deleting an account

Nav
Casual Listener

Thats awesome, thank you very much for your help! :D

 

 

1 person liked this

Re: Deleting an account

Nav
Casual Listener

Hi,

 

Just wondering what the status is on my account deletion, cause everything is still active and it has been more than 48 hours.

 

This is now a fourth request for a deletion of my account, I have followed your steps, if I have missed something please let me know.

 

Thanks.

Re: Deleting an account

Spotify
Spotify
Nav - I've just had a look for you, it should now be sorted.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Solution!

Re: Deleting an account

user-removed
Not applicable

Hey Sam,

I have the same problem as NAv. I added "del" to my email adress but still my account is not being deleted.

 

Can you please help me?

 

Thanks

Re: Deleting an account

Community Manager
Community Manager
Hi 0nc3- I can confirm that your account has also been sorted, cheers!
1 person liked this

Re: Deleting an account

taxman
Newbie

I have also added .del to my account, and it is still active.  How can this be sorted out?

1 person liked this

Re: Deleting an account

Community Manager
Community Manager

Hi taxman- I confirm your "bryan.rastello" account has been removed.

 

Solution! 24 people liked this

Re: Deleting an account

Ysaya
Newbie

I also want to delete my spotify account, but because it's connected to my facebook account, i can't change my e-mail adress.. what to do now?

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