Desktop App Problem

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Desktop App Problem

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When I try to sign into my spotify on my computer, it won't log in. I tried reinstalling it and i always end up with the same result. Anyone having the same problem?

2018-02-07 (1).png
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Re: Desktop App Problem

Roadie

Can you please try this : 

 

1) close spotify

2) open task manager ( you can do it in the menu shown by pressing ctrl + alt + canc )

3) search and close all spotify dependency (if there are)

4) disable windows firewall / antivirus / antimalware

5) try again to login from the app

 

Let me know 🙂

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Re: Desktop App Problem

Regular

Be more specific: have you ever logged in on that lap? Are you using the Windows Store App or the Spotify App? Have you tried logging in from browser? A screen usually isn't enough to understand what's going on, bud.

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Re: Desktop App Problem

Casual Listener

I am using the Spotify app and I have tried using the browser. the web browser works, but when I sign in on the app, it looks like it wants to sign in but it doesn't. I left it there for hours and it won't work.

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Solution!

Re: Desktop App Problem

Roadie

Can you please try this : 

 

1) close spotify

2) open task manager ( you can do it in the menu shown by pressing ctrl + alt + canc )

3) search and close all spotify dependency (if there are)

4) disable windows firewall / antivirus / antimalware

5) try again to login from the app

 

Let me know 🙂

View solution in original post

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Re: Desktop App Problem

Regular

More questions. Is this the very first time you try logging in your account on this terminal? Are you experiencing other software issues apart from spotify (computer slows down sometimes / glitches)?

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Re: Desktop App Problem

Roadie

Also, please go in c:/Windows/System32/drivers/etc 

open the host file with a text editor and post here all the informations that this file contains.

 

Usually people does not know how important is this file on windows 🙂

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Re: Desktop App Problem

Casual Listener

I never had this issue before on here. this problem began not too long ago. it began saying it was offline, I checked offline mode and the offline mode wasn't on. It said my internet was not working, but it was because I was online when it was happening. I tried signing out then signing in but after the third or fourth attempt, I was unable to sign in. It does not tell me why. it just looks like it wants to sign in, but it doesn't.

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Re: Desktop App Problem

Casual Listener

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

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