Device Password - There was a problem setting your password...

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Device Password - There was a problem setting your password...

11149567440
Casual Listener

Hi All,

 

I am currently trying to reset my "device" password. I have not managed to do so until now.

Below are the steps I have tried:

 

I log into my account on the web, click on "set a password for your devices".

After the page loads, I click on the button to send myself an email

I receive the email in my inbox and click on it.

 

When I click on that link, I am prompted with Password and retypte password boxes.

After retyping my password, spotify replies the following message:

"There was a problem setting your password"

 

Without providing additinoal cues on the reason.

I have tried with simple and complex passwords, only letters, cases...

I have not managed to reset this device password so far.

 

I would appreciate your help to solve this issue.

 

Is there a way I could contact Spotify support directly?

 

Thank-you.

 

Regards,

PA

 

2 ACCEPTED SOLUTIONS

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Solution! 3 people liked this

Re: Device Password - There was a problem setting your password...

ploax
Casual Listener

I couldn't fix it ,but I was able to generate a password through facebook for a device.

Solution!

Re: Device Password - There was a problem setting your password...

11149567440
Casual Listener

Hi All,

 

I was provided a solution by Spotify support to connect my Marantz MCR610!

 

I connect to Spotify using my Facebook Login (my email) and Facebook Password.

 

Previously, when connecting my Marantz MCR610, I had to use an account number generated by Spotify (looks something like 1114576887). Apparently, this has changed and I now need to use my Facebook Login and Password (exactly the sames I use to connect to Facebook).

 

 

 

It seems that the last update provided by Marantz or Spotify (or both???) allows for this.

 

Hope this helps!

 

Cheers,

PA

 

14 Replies
1 person liked this

Re: Device Password - There was a problem setting your password...

2233333
Newbie
I am the same. Absolutely ridiculous and nothing from Spotify
1 person liked this

Re: Device Password - There was a problem setting your password...

ploax
Casual Listener

Same here, tried on different computers and still the same.

Re: Device Password - There was a problem setting your password...

renatoccosta
Newbie

Same here

Re: Device Password - There was a problem setting your password...

12134854156
Casual Listener

Same thing happening here. Anybody find out anything?

Highlighted
Solution! 3 people liked this

Re: Device Password - There was a problem setting your password...

ploax
Casual Listener

I couldn't fix it ,but I was able to generate a password through facebook for a device.

2 people liked this

Re: Device Password - There was a problem setting your password...

thisthatthese
Regular

@ploax wrote:

I couldn't fix it ,but I was able to generate a password through facebook for a device.


 

While this is a workaround to the problem it actually works!

 

1. Generate app password in your facebook security settings, call the app Spotify

2. Use facebook email and generated app password to log in to spotify app

 

Credit to ploax, I clarified instructions.

Solution!

Re: Device Password - There was a problem setting your password...

11149567440
Casual Listener

Hi All,

 

I was provided a solution by Spotify support to connect my Marantz MCR610!

 

I connect to Spotify using my Facebook Login (my email) and Facebook Password.

 

Previously, when connecting my Marantz MCR610, I had to use an account number generated by Spotify (looks something like 1114576887). Apparently, this has changed and I now need to use my Facebook Login and Password (exactly the sames I use to connect to Facebook).

 

 

 

It seems that the last update provided by Marantz or Spotify (or both???) allows for this.

 

Hope this helps!

 

Cheers,

PA

 

Re: Device Password - There was a problem setting your password...

114404843
Newbie

I have the same problem - any solutions at all?

1 person liked this

Re: Device Password - There was a problem setting your password...

1166633384
Newbie

While the trick with the facebook generated password worked for some devices, neither the solutions (FB login email and FB password) work when trying to connect the Logitech Squeezebox to Spotify.

 

Anybody found a solution for this?

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