I am currently trying to reset my "device" password. I have not managed to do so until now.
Below are the steps I have tried:
I log into my account on the web, click on "set a password for your devices".
After the page loads, I click on the button to send myself an email
I receive the email in my inbox and click on it.
When I click on that link, I am prompted with Password and retypte password boxes.
After retyping my password, spotify replies the following message:
"There was a problem setting your password"
Without providing additinoal cues on the reason.
I have tried with simple and complex passwords, only letters, cases...
I have not managed to reset this device password so far.
I would appreciate your help to solve this issue.
Is there a way I could contact Spotify support directly?
Solved! Go to Solution.
I couldn't fix it ,but I was able to generate a password through facebook for a device.
I was provided a solution by Spotify support to connect my Marantz MCR610!
I connect to Spotify using my Facebook Login (my email) and Facebook Password.
Previously, when connecting my Marantz MCR610, I had to use an account number generated by Spotify (looks something like 1114576887). Apparently, this has changed and I now need to use my Facebook Login and Password (exactly the sames I use to connect to Facebook).
It seems that the last update provided by Marantz or Spotify (or both???) allows for this.
Hope this helps!