Didn't receive premium even when charged for it

[AndreaMunguia47]

I was charged for my monthly premium subscription but when I open the app it says I haven't paid for it. The charge shows on my bank statement also.

[QBRSC21]

I personally had to wait about a day to receive my premium access. if it takes longer than that you can email spotify's support team.

[sakura08]

Hi,

Can you check your bank statement to see if the payment is shown as pending, processing or debited? If you’re unsure, you can send a screenshot of your bank statement to support@spotify.com, so they can check it for you. They can also take a look at your account on their end.

I'm sure they'll be happy to assist you there 🙂