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Didn’t receive wrapped 2019 email, although notifications have been on.

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Didn’t receive wrapped 2019 email, although notifications have been on.

Jpsexto
Visitor

 

Plan
Premium Family

Country

Australia

Device

Iphone 11

 

 

My Question or Issue

I didn’t receive my email this year. I can access all my stats on the wrapped website, but I never received the email which tells me how many songs I listened to this year. My email notifications have always been on and I receive emails every other day about new releases and other marketing. I’ve been with Spotify since 2013 and been premium since 2017 and haven’t had this problem. My wife who is on my family account got her email. I know that Spotify won’t send the email again, but I want to sort out the problem before it happens next year. 

1 Reply

Re: Didn’t receive wrapped 2019 email, although notifications have been on.

hezorg
Rock Star 13
Rock Star 13

Hey, @Jpsexto 
Welcome to Spotify Community and thanks for reaching out here!

Have you checked your Spam box and maybe your thrash? Sometimes your email provider may move some messages to one of these tabs.

And I recommend that you take a look at the following article to get some help on checking your notifications settings:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 13
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