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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hi there @Mejia_stepho4 and welcome to the community! I'm sorry to hear that you're having this trouble! As this is an account related question and would need formal support, I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.
Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.
Cheers!
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