As the recommended solution suggests, I have attempted to contact the Spotify Payments team regarding my accounting being disabled.
I received a notice that my account was disabled following a charge back that was initiated by Paypal. Having spoken with Paypal and discussed this, they (and I) have contacted to Spotify to resolve the issue and re-enable my account. This was on Dec 7th.
I have not had any confirmation from Spotify that this is being looked into or resolved.
I did also try and get assistance here, from the Spotify Community, but due to my account being disabled I was unable to post! I have obviously now created a second temporary account.
Has anyone had any success in contacting Spotify any other way? I have tried replying to the automated 'email received' message that you get when filling in the web form, but no further response yet.
Spotify Case # 01092680
Username/ID: gorlak Date: 2013-11-10 07:34 UTC Order ID: 277609903012
I understand from Paypal that the best/easiest way to proceed would be to treat this as a new payment process. I am can do that immediatley with a credit card or paypal, as neccesary, but to do so I need my account re-enabled. Look forward to hearing from your team.
@Peter - No, I'm afraid not. I've not heard from Spotify on this matter, other than on here. I have been checking my Spam folder (gmail) also, but nothing yet. I was hoping to have had a reply to move things forward.
Same!!! My account got disabled and I have emailed them multiple times and yet no response. I am getting very fed up with them due to them not responding in a timely manor. Very very disrespectful to a paying a customer!
I'm afraid I've still not heard anything back on this issue and my account remains disabled. Its now been 10 days and two emails (and follow up replies to the automated responses) but no ones been in touch. My account email address should be ok as I got the original email notifying me there was a problem, and all the emails related to this thread (it's the same email address for this account).
Any chance I can get an update on where this issue is going?
I'm having the same problem. My account was disabled due to a chargeback to the credit card used to make the subscription. I had bought a gift card from a third party, www.spotcards.com.br, because back then Spotify wasn't available in my territory, Chile. Now it is, so all I want is my account back so I can insert my personal credit card and not have to depend on not so reliable vendors anymore.
I am currently having the same issue. I am trying to get my account re-activated and have not been able to contact Spotify. Can someone from Spotify please help and resolve this issue. Details provided below: