Disabled account

[Sdpittman83]

I am attempting to contact Spotify on behalf of my sister. Her account is currently disabled due to credit card fraud and charges were reversed and Spotify was included. My sister is attempting to contact Spotify to rectify this situation but her account is disabled. There was no warning given and she has made a payment since this has happen. Who can she speak to?

[Bittencourt]

Hey @Sdpittman83, I'm sorry to hear that.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!