Disabled account


Disabled account


I was a premium user and just recently canceled my subscription. Just today it said that my account was disabled. This is making me really **bleep** off because I had about 5 playlists with at least 200 songs. How do I get my account back?

1 Reply

Community Legend

Hello @Jhutchinson1 and welcome to the community !


Reasons for disabled accounts


If we've detected any possible fraudulent activity on your account, we may have disabled it.


This means the person that pays for the subscription has reversed a payment to Spotify through their bank, credit card company, or online payment service (such as PayPal). This disables the account the charge occurred on and reverts it to Free. We send email notifications to all accounts affected when this happens.

  • In the case of online gift cards, only the account that bought the gift card is disabled and the gift card is revoked (so can’t be redeemed). If it’s already been redeemed by another account, that account will receive an email to confirm a chargeback has been issued and won’t have Premium anymore.
  • In the case of Premium for Family, only the account of the owner (the one who pays for the Family plan) is disabled. All the other accounts on the plan stay enabled, but will revert to Free.

How do I get my account back?

If you feel there's been some confusion, you can get in touch with us:

  1. Go to our contact form and select Logging in.
  2. Choose I can't log in to Spotify.
  3. Select I STILL NEED HELP.
  4. Fill out the details and submit.

Note: You may need to provide proof of ownership of your account, purchase, or payment details, so be sure to have them ready.


I hope this helps you 🙂