Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Disconnect from Facebook completely.

Disconnect from Facebook completely.

I'm trying to pay for premium, but they insist on getting my Facebook password. I DON'T WANT SPOTIFY TO HAVE ANYTHING TO DO WITH MY FACEBOOK! How on earth do I pay without having to connect to facebook.

4 Replies

Hey 🙂 


If you are being asked to enter your Facebook password, it sounds like you are logging in using Facebook authentication. 

Are you logging in using your Spotify username (not your email address) and password? 



Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

Hey tophe! 


It looks like you have two accounts with us. That might be why you're having these issues. Don't worry, we can help you get that sorted if you email us here. Our payments team will get in touch with you as soon as they can.

Thank you. I emailed yesterday.. I hope it can get sorted out.



What's the case number you got through after emailing us? Let us know and we'll chase it up 🙂

Suggested posts