Spotify Community

minuszero · 2015-05-16

Tried uninstalling spotify, log out etc., nothing worked.

This happened after I upgraded my account to Premium.

Please help. Running iMac.

minuszero · 2015-05-17

Discover feature is the ONLY reason I use spotify.

Can someone please help me with this.

Thank you

minuszero · 2015-05-18

any reason why I am getting no help?

minuszero · 2015-05-18

Help needed please.

minuszero · 2015-05-18

I would appreciate some help with this issue please.

I have been using spotify for a number of months without issues.

On 8 May, I upgraded my account to Premium and since then, my Discover has not updated.

I run Spotify on an iMac.

MattSuda · 2015-05-18

Sorry for the delay. I have forwarded your post over to someone who might be able to help.

Hopefully they will let us know what to try soon.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Pete · 2015-05-18

Hey @minuszero

I've reached out to you via Private Message. I'll await your response.

minuszero · 2015-05-19

thanks for the response via email. I replied using email, however the reply address is: noreply-support@spotify.com

(Unsure you will receive it?)

In answer to your question, Discover usually updated every 3-5 days, give or take a day either side at times.

Thanks

minuszero · 2015-05-20

Help needed please

minuszero · 2015-05-21

I have not received a response in two days.

Can I please have some help regarding this issue.

Thanks

PS. Pete, I replied to your private message both here and via email.

jcr789 · 2016-07-06

Was this ever resolved? The exact same thing is happeneing to me ever since I updated to premium about a month ago.

vivatum · 2018-02-16

I've got a same problem. What can I do? Help please

Discover (Top Recommendations For You) not updating