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Try deleteing the app entierly and then redownloading it. Hopefully that resets it.
Hey @clinneme.
Thanks for reaching out to us about this. We'll be happy to help you out 🙂
We just need a few more details to get an idea of the exact issue you're having:
Thanks! We'll be looking out for your reply.
Hi! Spotify is working find, but when I click on Discover Weekly it will say "Something went wrong! Reload" and then I reload and all of Spotify crashes. I've done this several times. I'm accessing it through the desktop, I un-installed the actual app on my computer but am going to re-install it and see if that fixes it. Ideally, I'd like to just play through my desktop.
Thanks!
Claire
Hey @clinneme,
Let us know how it goes after reinstall. You can also try the following after reinstall:
Keep us posted 🙂
Hi Jemi,
I re-installed the app and it appears to be working on there, but still crashes every time on the browser version, which is preferred. I'm on Google Chrome and have all the updates already. Any ideas?
Thanks again,
Claire
Hey @clinneme.
Thanks for getting back to us.
Try to clear the cookies, browsing data and history to see if that helps. If it doesn't, we'd like to know if the same thing happens in a different web-browser. That way we know if it's account or browser related.
Let us know what the result is. Have a nice day!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…