Does support actually respond?

[Phrekus]

Submitted to cases and multiple emails to the only response I got which asked for info to prove my identity that I responded with minutes later.

Cases 02523868, 02519099

I can't login to my premium account and I'm not getting the password reset emails so I fear my account has been hijacked. At this point I have pretty much decided to cancel based on how bad this customer service is but I can't do that until I login. No phone number to call, no responses, for the most part I like Spotify but I wish I was getting a fraction of the customer service that your competitors offer.

[OviiiOne]

Hi there!

I forwarded your message to support team, you'll hear from them soon.

[Pricilla]

Hey @Phrekus,

The right team is already working on your case and you should get an email from them very soon, keep an eye on your inbox.

Let us know if we can help with anything else.

Thanks!