Doesn't recognise phone number

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Doesn't recognise phone number

Newbie
I am trying to buy Spotify premium even though I've had it for years and it's just decided I don't anymore but it is telling me to enter a valid phone number. My phone number definitely isn't wrong so why won't it recognise it?
4 Replies
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Re: Doesn't recognise phone number

Spotify Legend

Hey @SeniorLiv, welcome to the Community!

 

Just to confirm, are you trying to subscribe through a mobile service provider? If so, which one in what country?

 

We'll see what we can suggest. 

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Re: Doesn't recognise phone number

Newbie
I'm trying to change the number my subscription is billed to. It will accept different numbers but not mine. It's Globe in the Philippines
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Re: Doesn't recognise phone number

Roadie

Hey @francesjona, welcome to the Spotify Community! 

 

If you want to change the number your subscription is billed to, we recommend getting in touch with Globe. You can contact them here.

 

Let us know how it goes 🙂

Re: Doesn't recognise phone number

Newbie

Im trying to subscribe to Spotify premium and it won’t let me my provider is EE and I’m from Scotland in the UK.

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