Double Billed - No Reply From Support Team - Case # 01932271

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Double Billed - No Reply From Support Team - Case # 01932271

jiovino
Regular

Support Team - I reached out via the contact form in October when I first noticed I was being billed twice a month for my account with no reply other than the automated message. For the second month (October now November) I have been billed twice. Please resolve this case as soon as possible. I enjoy using Spotify services but will cancel my subscription if I continue to be billed erroneously. Case # 01932271.

 

Thank you.

10 Replies

Carina
Community Legend

Hey @jiovino and welcome to the community!

 

I'm going to Ping @Grace , an official Spotify team member who can hopefully escalate the case 🙂

PVMarathoner
Casual Listener

Me too...double billing since May 2014.  No response and now the Contact Form does not function.  I expect someone from Spotify Support Team to contact me & provide those of us who are being double billed each month, some resolution.

Thank you. 

Peter__
Community Legend
@PVMarathoner - Got your 8-digit case number handy?

@jiovino - I have escalated that case with the Spotify team for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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jiovino
Regular

Thanks @Carina for escalating this but I still have not received any feedback from @Grace on my case being addressed. Would you have further input?

jiovino
Regular

Thanks Peter for escalating however I have not heard from anyone else on this matter? Is there someone I can chat with directly?

Peter__
Community Legend
@jiovino - Spotify don't offer telephone support I'm afraid but someone did definitely reply to say they picked up your case for me.

Let me ask about this for you (again).

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Greg
Roadie

Hi @jiovino 

 

Apologies for the long delay here.

 

You'll get an email from us very soon! 

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jiovino
Regular

Thank you Peter

jiovino
Regular

Thank you Greg

rsnow
Newbie

Good Morning,

 

I've been doubled billed and there's no information on how to get this resolved. Can someone please help? I can be reached via email *snip*.

 

A concerned subscriber

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