Double Charged for premium subscription

[douglasa7]

Plan

Premium

Country

United States, Utah

Device

iPhone 7

Operating System

iOS 12.3.1

My Question or Issue

My bank account has been double charged for a premium subscription (approximately $10.71 each charge) March 2019, April 2019, May 2019 & now June 2019 around the 23rd or 24th of each month.  I am a single person user, what can be done so that I can receive a refund for these additional charges AND to also prevent additional double charges moving forward? Any help would be appreciated, thanks!  

[Luan · Accepted solution]

Hey, @douglasa7 
Welcome to Spotify Community and thanks for reaching out here!

First of all, you need to understand why you were double charged. So, check if you have any other account that is probably using your card to pay for a Premium subscription. Find the account below, using all your email addresses and check the subscription status of each one. 

• Finding accounts

If you don't have any other account that is subscribed using your card, you need to be in touch with the Customer Support to find these activities and cancel it immediately. And you can also ask for a refund if it is available in your case. Whatever, you will be helped through there. 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg