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Double Payment Family Single Account

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Double Payment Family Single Account

Newbie

Plan: not sure which (read below why)

Free/Premium: Premium (one type of...)

Country: Hungary

 

Device I iPhone 8, iOS 10

 

My Question or Issue

 

Hi all!

 

My wife made two payments by accident from her account. One with my credit card (a payment for a family account) and one with her own credit card (a payment for a single account). Both payments where made within seconds and both payments where booked from our bank accounts.

 

The Question: which is the actual account type, my wife has now? And more important: which name is crucial for the family account (regarding the address issue)? The name of her profile or the name of the credit card holder?

 

We would be happy if one payment could be refund.

 

Many thanks

 

Louis

1 Reply

Re: Double Payment Family Single Account

Moderator
Moderator

Hi there @LouisBakoll

 

Thanks for reaching out about this in the Community, and welcome 🙂

 

In this case, we'd recommend reaching out to our Support team here. They'll be happy to assist you further and check your wife's account to see what happened with the payments. 

 

If anything else comes up, we'll be right here. 

 

Have a good one!

NovyModerator
 
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