Double Payments (French)

[loltennis]

Bonjour, 

j'ai été débité deux fois de 9,99€ le 10 mars 2015.

Souhaitant annuler mon abonnement à Spotify Premium, je demande le remboursement d'au moins un des débits. 

Je précise que j'ai pas de deuxième compte Spotify. 

[OviiiOne]

Salut!

Sorry for the English reply... 😛

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[ErickRGuetta]

Se il vous plaît utiliser google translate ma réponse.

Sorry to hear that you have been double charged, please contact support and tell them your problem, they will absolutely help you.

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

[loltennis]

I already contacted Spotify but I just received an automatic mail from them ... It's realy difficult to contact Spotify Support.... 

[OviiiOne]

Yo need to reply to that email.

[Taylor]

@loltennis 

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@loltennis wrote:

I already contacted Spotify but I just received an automatic mail from them ... It's realy difficult to contact Spotify Support.... 

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After you've replied to the automated reply directly - if you don't get a response within 24-48 hours, let me know your case number (# series of numbers) and I'll escalate it to the staff for you.

Anthony